RELIABILITY AND MAINTAINABILITY ENGINEERING - a probabilistic approach

"A product’s reliability and maintainability are quality characteristics to which customers attach great importance when forming an opinion of the product’s overall quality. It is especially important to understand that these are precisely the characteristics whose design flaws cannot be fixed during manufacturing or operation. In fact it is in the product design phase where the fundamental decisions are made to set the product’s maximum quality and minimum cost. A company that has good control of the reliability and maintenance performance of its products has a considerable competitive advantage both in the case of design and manufacturing consumer products and when negotiating availability contracts for large industrial systems."

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